- International Shipping & Delivery:
International Customers (other than Canada)JunoShowers.com bathroom products are shipped from our warehouse in Virginia, USA to our international customers worldwide.For International customers - other than Canada - we ship sensor faucets, LED showerheads, bathroom tub faucets, shower heads, jetted showers, hand showers and other bathroom accessories.Please note that we can not ship our international customers the following items (due to high freight and insurance cost): hydro massage whirlpool, shower panels, shower enclosures, and steam showers.For all other international shipments (excluding Canadian customers), please add 5-7 business days to the normal United States shipment times.If you are not sure whether an item ships to your country, or you have questions about shipping cost or expected transit times e-mail us at firstname.lastname@example.org and we will respond to you within 24 hours.Canadian Customers:For our Canadian customers, we ship the following items to Canada by UPS or USPS: shower panels, shower systems, sensor faucets, bathroom faucets, shower heads, jetted showers, hand showers, and other bathroom accessories.Please note that we cannot ship our Canadian customers the following items (due to high freight and insurance cost): hydro massage whirlpools, shower enclosures, and steam showers.For all Canadian shipments, please add an additional 4-6 days to the normal United States shipping times.Europe:We ship to Europe. Mainly the United Kingdom, Germany, Spain, and France. Please note any customs, if imposed, will be the customer's responsibility. Most European shipments consist of bathroom fixtures such as faucets, shower sets, shower heads, and LED showers.Australia:Bathroom fixtures shipped to Australia consist of our hands fhands-freeess faucets, LED showers, and bathroom tub faucets.Below is the list of main countries we ship to:Brazil and South America: for our customers in Brazil we ship Led shower head, multi-color shower system, sensor touch-less faucets, bathroom faucets, shower heads, and body shower jets.
- Privacy & Security
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mails from us, please refer to the "How to opt-out, remove or modify information you have provided to us" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
- How we protect visitor information.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include (JunoShowers). It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How to opt-out, remove or modify information you have provided to us.
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to Our Policy
Questions & Feedback
- We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
- Returns & Replacements
Our goal at JunoShowers is 100% customer satisfaction. We take pride in the quality of the products we sell. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will help you return your purchase. Our goal is to make returns or exchanges as easy as possible.
Returns for bathroom faucets, LED Showers, sensor faucets, shower systems and other accessories can be processed if the following steps are followed:
Returned item(s) must be unused and unblemished by any trials, or other signs of wear. Original packaging protections must all be retained.
All returns must be accompanied by a Return Merchandise Authorization (RMA) number.
Please contact us at email@example.com for your RMA number.
Refund of the final invoice price (minus shipping and handling charges and a 15% restocking fee) will be issued.
Buyer is responsible for return shipping costs.
Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable.
Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less actual outbound shipping charges paid by us and any restocking fee that may apply.
Refund or exchanges only accepted within 30 days from receiving your order and according to listed guidelines.
Please open the boxes immediately after delivery and check if there is any damage.
Previously Installed Products
A product that has been installed, modified or has missing parts cannot be returned to us. This merchandise may qualify for replacement under the Manufacturer’s Warranty or guarantee, and we will be happy to assist you with this process.
Special Orders: Special orders must be paid for, in full, in advance and are unable to be returned. No refund will be issued on special ordered items.
You must claim the damage to us within 4 days of UPS/FedEx delivery and we will work to provide you with a replacement item.
Return Dept. Contact Information:
4270 Henninger CT Unit I,
Chantilly, VA 20151
Customer Service: 800-422-1360
Large Package Deliveries
Customers who sign for delivery and do not notate 'damage' assume responsibility if the merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify JunoShowers of the refusal so that we can anticipate the return and send out a new item. JunoShowers will repair or replace the damaged or defective good(s) at no additional charge. If a return is desired instead of a replacement, the 'Standard Return Policy' above applies and there may be a restocking fee applied, and our initial shipping and handling costs will be deducted from your credit.
- Failure to follow the return procedures for the damaged item(s) may result in a charge for the free replacement item.
Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case JunoShowers will email you on our decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.dering