JunoShowers Policies & Procedures
For your convenience, JunoShowers accepts American Express, Visa, Mastercard, and Discover. We also accept Paypal and personal checks.
Our Check Policy:
For orders paid for via check or money order:
Your order will not ship until after your payment has been received and processed. This process generally takes between 7-10 business days from the time your payment is received. Orders paid for by certified bank checks or money orders will ship upon receipt of payment. Returned checks will be subject to the maximum returned check fee allowed by law. Please call us at 800-422-1360 for more information about paying by check.
Sales Tax & Currency:
For all orders outside of Virginia, sales tax is not applicable.
Alternative Payment Options:
Although we provide guaranteed order security, JunoShowers understands that some customers prefer not to use their credit cards online. That's why our customer service representatives are available to personally handle your credit card transactions by phone. We are available 7 days a week.
To pay via bank check, place the order online and click “Pay by Bank Check” or call us. When you send your check, reference your name and order number. Please send your bank check to:
JunoShowers Orders, 4429 Brookfield Corporate Drive, Suite 500, Chantilly, VA 20151
Our secure server software (SSL) is the industry standard and among the best software available today for secure e-commerce transactions. It encrypts all of your personal information including credit card number, name, and address so that it cannot be read as the information travels over the internet. JunoShowers is so confident in our systems that we GUARANTEE 100% SAFETY in our transactions. In the rare event that unauthorized charges are made to your credit card during a transaction, you will not be held responsible in any way. Under federal law, your bank cannot hold you liable for more than $50 for fraudulent charges. If your bank does hold you liable for up to $50, JunoShowers will reimburse you, up to the full $50. JunoShowers will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own, on purchases made at JunoShowers while using the secure server. In the event of unauthorized use of your credit card, in order to qualify for the JunoShowers security guarantee, you must undertake any steps required by federal law and your credit card agreement, including any provision requiring you to notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions regarding federal laws, contact your state's attorney general or the United States Department of the Treasury.
Order Status and Tracking an Order:
You will receive an e-mail notification with shipping and tracking information once your order is shipped.
Change or Cancel an Open Order:
If an order has not yet been shipped, you may change or cancel your order at anyt ime. Once it has been shipped, your order is subject to a 15% restocking fee for any items that are not defective or damaged during shipping.
Orders can be cancelled at any time if they have not entered the shipping process. If your credit card has been charged but your order has not entered the shipping process, your order may be cancelled and credited, less a 3% credit card transaction fee. If you would like to return an item that has already entered the shipping process, please see our return policies.
We Ship Worldwide!! Some bulk oversized orders shipped to Alaska and Hawaii and any area not within the 48 contiguous U.S. states are subject to an additional shipping charge. JunoShowers is not responsible for any applicable taxes for international shipping.
If an item or items are shipped via a trucking company (as opposed to UPS), it is the customer's responsibility to have the item removed from the truck. Lift gates and inside delivery are available at an additional charge. Liftgate delivery lowers the freight from the tail of the trailer to the ground and leaves it at the curb. Inside delivery brings the freight from the ground to inside the front door or inside the garage.
Your order will likely be shipped via UPS or, in some circumstances, by another highly qualified common carrier. In most cases, a delivery signature will not be required if the order is shipped via UPS or FedEx.
Delivery times vary, please check each item's shipping information. Since we are dependent on outside delivery agents such as UPS or FedEx please do not schedule contractors until your product(s) arrive. JunoShowers cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. We strive to provide accurate lead times and timely updates should any lead time estimate change. We value our customers, appreciate your business, and will do everything in our power and to provide excellent service.
To report shipping damage, call us or e-mail us. Please include your name, your order number and a description of the damage and the situation.
Sign all delivery receipts as SUBJECT TO INSPECTION. Make sure you write “Subject to Inspection” on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100% certain there is no damage. If you sign for a delivery without marking it “Subject to Inspection”, then any shipping damage will be your responsibility.
Inspect your packages thoroughly RIGHT AWAY. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LADING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED. If your item was shipped via UPS, call them at 800-PICK-UPS to report a damaged item. (Give them the tracking number.) Call or email us to provide us with all of these details.
If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 72 hours in order for us to be responsible for the damage. If you contact us within 72 hours, we will file a claim with the shipping company and we will follow up with the carrier until resolved. If you do not contact us within 72 hours of receiving a damaged item, your claim will be nulled. We encourage you to inspect your package right away and with a thorough inspection, so that any problems are avoided.
If you follow the above policies by writing “SUBJECT TO INSPECTION” on the receipt and by inspecting your items right away and by reporting damage within 72 hours via phone and/or email, then we will take responsibility for the damaged item. However, resolving the claim with the carrier may take from 30 to 90 days to resolve. Credit for the damaged item will be issued when the case is resolved with the carrier. To check on a damage claim or credit, please e-mail us or call us.
Incorrect Product Received:
If you are shipped a different product other than what you ordered, please contact us via email within 48 hours of receiving the product. We will provide an RMA number and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product to you. You will be charged for the replacement order and credited in full upon receipt and inspection of the original order. Or, you may choose to wait until we receive the incorrect item and issue credit before placing the new order.
Our products must be installed by a licensed plumber or the warranty may be void. We will be here to help you should you encounter any defects within the factory warranty period. You are responsible for removing the defective parts and mailing them to our address (provided above) and a new part(s) will be mailed back to you. Alternatively, if it is after the one-year factory warranty has expired, we can assist you with purchasing replacement parts.
Items that are NOT shipped by a Standard Ground Carrier (for example, UPS, FedEx, USPS) may NOT be returned. For example, items such as the steam shower unit is shipped via freight and may not be returned. If they are defective, the customer will either receive a replacement or it will be repaired, but we do not accept returns for items that ship by freight.
The purchaser of the steam shower unit accepts full responsibility and liability for its proper use, operation and installation. This unit is NOT to be used in any workplace. This unit must also be installed by a professional, or it may void the warranty.
This warranty does not cover:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship.
- Conditions, malfunctions or damage resulting from improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
- Labor and other expenses for disconnection or return of the product for warranty service or for installation or reinstallation of the product.
If the product you receive has manufacturing defects, contact us within 72 hours of receiving the product and JunoShowers will replace the item. We will issue an RMA and give you instructions on how to ship the item back.
Product Price, Description, & Color Accuracy:
While we take every measure possible to ensure that our website reflects accurate product information and pricing, sometimes an error may appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors sometimes may vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen.
Please be advised that due to human error, our site may list incorrect pricing. While we make every possible effort to ensure these mistakes do not happen, JunoShowers cannot honor incorrect prices. In the event an error is found, we will inform the customer of a pricing error, the customer will have the option to place the order with the correct pricing or to cancel the order completely. We apologize in advance for any errors on our website. We strive to keep avoid any errors on our website.