JunoShowers Policies & Procedures
For your convenience, JunoShowers accepts American Express, Visa, Mastercard, and Discover. We also accept Paypal and personal checks.
Our Check Policy:
For orders paid for via check or money order:
Your order will not ship until after your payment has been received and processed. This process generally takes between 7-10 business days from the time your payment is received. Orders paid for by certified bank checks or money orders will ship upon receipt of payment. Returned checks will be subject to the maximum returned check fee allowed by law.
Please call us at 800-422-1360 for more information about paying by check.
Sales Tax & Currency:
For all orders outside of Virginia, sales tax is not applicable.
Alternative Payment Options:
Although we provide guaranteed order security, JunoShowers understands that some customers prefer not to use their credit cards online. That's why our customer service representatives are available to personally handle your credit card transactions by phone. We are available 7 days a week.
To pay via bank check, place the order online and click “Pay by Bank Check” or call us. When you send your check, reference your name and order number. Please send your bank check to:
JunoShowers Orders, 4429 Brookfield Corporate Drive, Suite 500, Chantilly, VA 20151
Our secure server software (SSL) is the industry standard and among the best software available today for secure e-commerce transactions. It encrypts all of your personal information including credit card number, name, and address so that it cannot be read as the information travels over the internet. JunoShowers is so confident in our systems that we GUARANTEE 100% SAFETY in our transactions. In the rare event that unauthorized charges are made to your credit card during a transaction, you will not be held responsible in any way. Under federal law, your bank cannot hold you liable for more than $50 for fraudulent charges. If your bank does hold you liable for up to $50, JunoShowers will reimburse you, up to the full $50. JunoShowers will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own, on purchases made at JunoShowers while using the secure server. In the event of unauthorized use of your credit card, in order to qualify for the JunoShowers security guarantee, you must undertake any steps required by federal law and your credit card agreement, including any provision requiring you to notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions regarding federal laws, contact your state's attorney general or the United States Department of the Treasury.
Order Status and Tracking an Order:
You will receive an e-mail notification with shipping and tracking information once your order is shipped.
Change or Cancel an Open Order:
If an order has not yet been shipped, you may change or cancel your order at any time. Once it has been shipped, your order is subject to a 15% restocking fee for any items that are not defective or damaged during shipping.
In the case of an order cancellation following processed payment, and has entered the shipping process, a 5% cancellation fee will be deducted from the customer's refund.
Domestic orders placed through JunoShowers are offered free shipping except Hawaii and Alaska. Free shipping does not apply to orders of bath tubs, mirrors, bathroom vanities or bulk orders.
All mport custom and duty taxes are not included in International orders and fall on to the customer.
If an item or items are shipped via a trucking company (as opposed to UPS), it is the customer's responsibility to have the item removed from the truck. Lift gates and inside delivery are available at an additional charge. Liftgate delivery lowers the freight from the tail of the trailer to the ground and leaves it at the curb. Inside delivery brings the freight from the ground to inside the front door or inside the garage.
Your order will likely be shipped via UPS or, in some circumstances, by another highly qualified common carrier. In most cases, a delivery signature will not be required if the order is shipped via UPS or FedEx.
Delivery times vary. Please check each individual item's shipping information. Orders may encounter a change in lead times or encounter delays, in which case the customer support staff will reach out to the customer prior to processing their payment. Since we are dependent on outside delivery agents such as UPS, FedEx, please do not schedule contractors until your products arrive. JunoShowers® is not responsible for any inconvenience, any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. We strive to provide accurate lead times and timely updates should any lead time estimate change. We value our customers, appreciate your business, and will do everything in our power and to provide excellent service.
To report shipping damage, call us or e-mail us. Please include your name, your order number and a description of the damage and the situation.
Sign all delivery receipts as SUBJECT TO INSPECTION. Make sure you write “Subject to Inspection” on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100% certain there is no damage. If you sign for a delivery without marking it “Subject to Inspection”, then any shipping damage will be your responsibility.
Inspect your packages thoroughly RIGHT AWAY. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LADING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED. If your item was shipped via UPS, call them at 800-PICK-UPS to report a damaged item. (Give them the tracking number.) Call or email us to provide us with all of these details.
If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 72 hours in order for us to be responsible for the damage. If you contact us within 72 hours, we will file a claim with the shipping company and we will follow up with the carrier until resolved. If you do not contact us within 72 hours of receiving a damaged item, your claim will be nulled. We encourage you to inspect your package right away and with a thorough inspection, so that any problems are avoided.
If you follow the above policies by writing “SUBJECT TO INSPECTION” on the receipt and by inspecting your items right away and by reporting damage within 72 hours via phone and/or email, then we will take responsibility for the damaged item. However, resolving the claim with the carrier may take from 30 to 90 days to resolve. Credit for the damaged item will be issued when the case is resolved with the carrier. To check on a damage claim or credit, please e-mail us or call us.
Incorrect Product Received:
All customers are encouraged to inspect each order upon delivery. If a customer is not satisfied with the purchased product for any reason, as long as no installation attempts have been made, and items are in their original condition received; contact our Customer Support staff with all original order information at Sales@JunoShowers.com to initiate and obtain an RMA. We highly advise all customers to not refuse any packages or ship any returns without advising our Customer Support staff, as this may result in the loss of a product.
Our products must be installed by a plumber or it could cause the warranty to be void. We are here to assist you if any defects are found within the manufacturer's warranty period. Any potential damage / flaw must be reported to us within 7 days after delivery to qualify for free replacements. Please note damages caused by installation error, or misuse are not covered under warranty. JunoShowers® reserves the right to determine the potential cause of any damage / defect reported. All original order information is required for any replacement order requests. contact our Customer Support staff with all original order information at Sales@JunoShowers.com to initiate and obtain an RMA
In no event shall the liability of JunoShowers® exceed the purchase price of the product. This warranty is valid for the original consumer purchaser only and excludes damage due to improper handling, installation, maintenance, product abuse, or product misuse, whether performed by the consumer or any other party.
Items that are NOT shipped by a Standard Ground Carrier (for example, UPS, FedEx, USPS) may NOT be returned. For example, items such as the steam shower unit are shipped via freight and may not be returned. If they are defective, the customer will either receive a replacement or it will be repaired, but we do not accept returns for items that ship by freight.
The purchaser of the steam shower unit accepts full responsibility and liability for its proper use, operation and installation. This unit is NOT to be used in any workplace. This unit must also be installed by a professional, or it may void the warranty.
This warranty does not cover:
Conditions, malfunctions or damage not resulting from defects in material or workmanship.
Conditions, malfunctions or damage resulting from improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
Labor and other expenses for disconnection or return of the product for warranty service or for installation or reinstallation of the product.
Defective products are covered within our 1-Year Manufacturer Warranty. Any potential damage / flaw to qualify for free replacements. If any defects are found upon delivery must be reported to our Customer Support within 72 hours. Prior to sending back any items, please email our customer support staff at Sales@JunoShowers.com to initiate and obtain return instructions..
Product Price, Description, & Color Accuracy:
While we take every measure possible to ensure that our website reflects accurate product information and pricing, sometimes an error may appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors sometimes may vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen.
Please be advised that if due to human error, our site has an incorrect price listed, we will work to remedy it as quickly as possible. We make every effort to ensure that these mistakes do not happen. JunoShowers® will not honor an incorrect price. In the event an error is found, we will inform the customer of a pricing error, and the customer will have the option to place the order with the correct pricing, or to cancel the order entirely.