Call Us: 800-297-0232

Our Policy

At JunoShowers, we carry a wide selection of  quality Shower Panels, Faucets, Shower Massage Panels, LED Showers, Sauna, Massage Head Showers, Whirlpool, Sensor Faucets, Shower Sets and more.

Payment Options:
For your convenience, JunoShowers.com accepts American Express, Visa, Mastercard, and Discover. We also accept Paypal and personal checks. Please call us at  800 -856-2284 for more information about paying by check.

Our Check Policy:
For orders paid for via check or money order:
Your order will not ship until after your payment has been received and processed. This process generally takes between 7-10 business days from the time your payment is received. Orders paid for by certified bank checks or money orders will ship upon receipt of payment. Returned checks will be subject to the maximum returned check fee allowed by law.

Sales Tax & Currency:
For all orders outside of Virginia, sales tax is not applicable.

Alternative Payment Options:
Although we provide guaranteed order security, JunoShowers.com understands if some customers would prefer not to use their credit cards online. That's why our customer service representatives are available to personally handle your credit card transactions by phone. We are now open 7 days a week. 

To pay via bank check, place the order online and click “Pay by Bank Check” or call us. When you send your check, reference your name and order number. Please send your bank check

To:
JunoShowers Orders: 
2800 Juniper St, Fairfax, VA 22033

Security Guarantee:
Our secure server software (SSL) is the industry standard and among the best software available today for secure e-commerce transactions. It encrypts all of your personal information including credit card number, name, and address so that it cannot be read as the information travels over the internet. JunoShowers.com is so confident in our systems that we GUARANTEE 100% SAFETY in the transactions you make with us. In the rare event that unauthorized charges are made to your credit card during a transaction with us, you will not be held responsible in any way. Under federal law, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, JunoShowers.com will cover the entire liability for you, up to the full $50. JunoShowers.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own, on purchases made at JunoShowers.com while using the secure server. In the event of unauthorized use of your credit card, in order to qualify for the JunoShowers.com security guarantee, you must undertake any steps required by federal law and your credit card agreement, including any provision requiring you to notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions regarding federal laws, contact your state's attorney general or the United States Department of the Treasury.

Order Status and Tracking an Order:
You will receive an e-mail notification with shipping and tracking information once your order is shipped.

Change or Cancel an Open Order:
If an order has not yet been shipped, you may change or cancel your order at anytime. Once it has been shipped, your order is subject to a 15% restocking fee for any items that are not defective or damaged during shipping.

Orders can be cancelled at any time if they have not entered the shipping process. If your credit card has been charged but your order has not entered the shipping process, your order may be cancelled and credited, less a 3% credit card transaction fee. If you would like to return an item that has already entered the shipping process, please see our return policies. 

Shipping Policy:
We Ship Worldwide, however some bulk oversized orders shipped to Alaska and Hawaii and any area not within the 48 contiguous U.S. states are subject to an additional shipping charge. JunoShowers.com is not responsible for any applicable taxes for international shipping.

If an item or items are shipped via a trucking company (as opposed to UPS), it is the customer's responsibility to have the item removed from the truck. Lift gates and inside delivery are available at an additional charge. Lift gate delivery lowers the freight from the tail of the trailer to the ground and leaves it at the curb. Inside delivery brings the freight from the ground to inside the front door or inside the garage.

Your order will likely be shipped via UPS or, in some circumstances, by another highly qualified common carrier. In most cases, a delivery signature will not be required if the order is shipped via UPS or FedEx.

Delivery Times:
Delivery times vary, please check each item's shipping information. Since we are dependent on outside delivery agents such as UPS, FedEx please do not schedule contractors until your product(s) arrive. JunoShowers.com cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. That being said, we strive to provide accurate lead times and timely updates should any lead time estimate change. We value our customers, appreciate your business, and will do everything in our power and will to serve you well.

Product Price, Description, & Color Accuracy:
While we take every measure possible to ensure that our web site reflects accurate product information and pricing, sometimes an error may appear on the site. We are not responsible for misrepresentations or errors found on the site.
Additionally, colors sometimes may vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen. 

Shipping Damage:
To report shipping damage, call us or e-mail us. Please include your name, your order number and a description of the damage and the situation. 

Sign all delivery receipts as SUBJECT TO INSPECTION. Make sure you write “Subject to Inspection” on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100% certain there is no damage. If you sign for a delivery without marking it “Subject to Inspection”, then any shipping damage will be your responsibility. 

Inspect your packages thoroughly RIGHT AWAY. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LADING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED. If your item was shipped via UPS, call them at 800-PICK-UPS to report a damaged item. (Give them the tracking number.) Then in any case, call JunoShowers.com and/or email us with the details.

If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 72 hours in order for us to be responsible for the damage. If you contact us within 72 hours, we will file a claim with the shipping company and we will follow up with the carrier until resolved. If you do not contact us within 72 hours of receiving a damaged item, your claim will be nulled. We encourage you to inspect your package thoroughly and right away, so that any problems are avoided.

If you follow the above policies by writing “SUBJECT TO INSPECTION” on the receipt and by inspecting your items right away and by reporting damage within 72 hours via phone and/or email, then we will take responsibility for the damaged item. However, resolving the claim with the carrier may take from 30 to 90 days to resolve. Credit for the damaged item will be issued when the case is resolved with the carrier. To check on a damage claim or credit, please e-mail us or call us.

Wrong Products Received:
If you are shipped a different product than you ordered, please contact us via email  within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product to you. You will be charged for the replacement order and credited in full upon receipt and inspection of the original order. Or, you may choose to wait until we receive the incorrect item and issue credit before placing the new order.

Installation:
Our products must be installed by a plumber or it could cause the warranty to be void. We will be here to help you get covered should you encounter any defects within the factory warranty period.  You are responsible for removing the defective parts and mailing them to our address (provided above) and a new part(s) will be mailed back to you. We will also always be here to help you get the parts at cost after the one year factory warranty expires.

Bulk Items:
Items that are NOT shipped by a Standard Ground Carrier (for example, UPS, FedEx, USPS) may NOT be returned. For example, items such as the Steam Shower Unit is shipped by freight and may not be returned. If they are defective, the customer either will receive a replacement or it will be repaired, but we do not accept returns for items that ship by freight.

The purchaser of the steam shower unit accepts full responsibility and liability for its proper use, operation and installation. This unit is NOT to be used in any workplace. This unit must also be installed by a professional, or it could result in the void of any warranties.

This warranty does not cover:

  1. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
  2. Conditions, malfunctions or damage resulting from (1) improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
  3. Labor and other expenses for disconnection or return of the product for warranty service, or for installation or reinstallation of the product.

Defective Products:
If the product you receive has manufacturing defects, contact us  within 72 hours of receiving the product and JunoShowers.com will replace the item. We will issue an RGA and give you instructions on how to ship the item back.

Pricing Errors:
Please be advised that due to human error, our site may list incorrect pricing. While we make every possible effort to ensure these mistakes do not happen, JunoShowers.com cannot honor incorrect prices. In the event an error is found, we will  inform the customer of a pricing error, the customer will have the option to place the order with the correct pricing or to cancel the order completely. We apologize in advance for any errors on our website, and we will keep these mistakes to a minimum.

Please Check Our Return Policy.