Your Satisfaction Is Important to us...

 

 Full factory warranty on ALL shower head and faucets

 

info@junoshowers.com for your RMA number.

Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable. 

Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less actual outbound shipping charges. All the returns are applicable for a 35% restocking fee, and all the refunds will be done after deducting the restocking fee.

Refund or exchanges are accepted within 30 days from receiving your order. If 30 days of product delivery exceed, any refund or exchange is not accepted.

Please inspect the boxes for damage immediately upon delivery. Report any issues within 3–5 days—after this period, damage claims cannot be accepted.

Products that are installed, modified, or have missing parts cannot be returned. The merchandise may qualify for replacement under the Manufacturer’s Warranty and we will be happy to assist you with this process.

Special Orders: Special orders must be paid for, in full, in advance and are non-returnable. No refund can be issued for special ordered items.

If shipping damage has occurred then you must contact us within 3 days of UPS/FedEx delivery so we can assist you with your replacement.

Return Dept. Contact Information:

Email: info@junoshowers.com

JunoShowers -- Attn: Returns Dept.
4429 Brookfield Corporate Drive, Suite 500
Chantilly, VA 20151
www.junoshowers.com

Large Package Deliveries

Immediate inspection is especially important when receiving large items such as a bathtub, whirlpool, or steam shower. In this case, it is important to note any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. All damages should be reported to JunoShowers within 48 hours of delivery.

Customers who sign for delivery but do not notate 'damage' assume responsibility if the merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify JunoShowers of the refusal so that we can anticipate the return and send out a new item.  JunoShowers will repair or replace the damaged or defective good(s) at no additional charge. If a return is desired instead of a replacement, the 'Standard Return Policy' above applies and there may be a restocking fee applied, and our initial shipping and handling costs will be deducted from your credit.

Failure to follow the return procedures for the damaged item(s) may result in a charge for the free replacement item.

Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case JunoShowers will email you our decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.