Styling Your Kitchen & Bathrooms - 2008
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Your Satisfaction Is Important to us...
[email protected] for your RMA number.
At JunoShowers, customer satisfaction is our priority. We take pride in providing premium bathroom fixtures and accessories that meet high standards of quality and craftsmanship. If you are not completely satisfied with your purchase, we are here to help.
This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded for purchases made through www.junoshowers.com.
Please read this policy carefully before initiating a return. By placing an order with JunoShowers, you acknowledge and agree to the terms outlined below.
Most products purchased from JunoShowers may be returned within 30 calendar days from the date your order is delivered, provided all of the following conditions are met:
Products returned without prior authorization may be refused and returned to the sender.
To protect product quality and maintain the highest standards for all customers, the following items are generally not eligible for return:
If you are unsure whether your purchase qualifies for a return, please contact our Customer Support team before shipping the item back.
We understand that plans can change.
Orders may be cancelled before they have been processed or shipped.
If your order has not yet entered the shipping process, we will gladly cancel the order and issue a full refund to your original payment method.
Once an order has been shipped, it can no longer be cancelled. In such cases, the order will be subject to this Return & Refund Policy after delivery.
Please note that custom orders, special-order products, or products manufactured specifically for a customer may not be eligible for cancellation once production has begun.
To request an order cancellation, please contact our Customer Support team as soon as possible with your order number.
To ensure that your return is processed efficiently, all returns require prior approval from JunoShowers.
Before returning any merchandise, please contact our Customer Support team and provide:
Our support team will review your request and provide return instructions if your return is approved.
Please do not return products without receiving an official Return Merchandise Authorization (RMA).
An approved Return Merchandise Authorization (RMA) is required for every return, regardless of the reason.
Once your return request has been approved, you will receive:
The RMA number should be clearly referenced with your return shipment to help us identify and process your return promptly.
Returns shipped without an authorized RMA may be delayed, refused, or returned to the sender.
Receiving an RMA does not automatically guarantee a refund. All returned merchandise is inspected upon arrival to verify compliance with this policy before any refund or exchange is approved.
Unless the return is the result of our error, customers are responsible for all return shipping costs.
This includes returns due to:
To protect your shipment, we strongly recommend using a shipping service that provides tracking and insurance.
JunoShowers is not responsible for returned packages that are lost, stolen, delayed, or damaged during return transit.
Original shipping charges are non-refundable unless the return results from an error made by JunoShowers, such as:
Approved returns that are not the result of shipping damage, manufacturing defects, or our fulfillment error may be subject to a 20% restocking fee.
The restocking fee helps cover inspection, processing, repackaging, inventory handling, and administrative costs associated with returned merchandise.
If applicable, the restocking fee will be deducted from the total refund amount before the refund is processed.
No restocking fee will be charged for products that are confirmed to be defective, damaged during transit, or shipped incorrectly by JunoShowers.
Product prices, promotions, discounts, and special offers are subject to change without prior notice.
JunoShowers does not provide refunds, credits, or price adjustments for purchases made before or after promotional events, seasonal sales, coupon offers, or price changes.
Customers are encouraged to review current pricing and promotional offers before completing their purchase.
JunoShowers proudly serves customers in multiple countries around the world. We are committed to providing the same high level of service and support to our international customers as we do for customers within the United States.
This Return & Refund Policy applies to eligible international orders shipped to the countries listed below.
Unless otherwise required by applicable law, international returns are subject to the same eligibility requirements outlined in this policy, including the requirement to obtain a Return Merchandise Authorization (RMA) before returning any merchandise.
Unless the return is due to a product defect, shipping damage, or an error made by JunoShowers, customers are responsible for all return shipping costs associated with international returns.
This Return & Refund Policy currently applies to orders shipped to the following countries:
As JunoShowers expands into additional international markets, this list may be updated without prior notice.
International orders may be subject to customs duties, import taxes, Value Added Tax (VAT), Goods and Services Tax (GST), brokerage fees, customs clearance charges, or other government-imposed fees depending on the destination country.
Unless explicitly stated during checkout, these charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.
JunoShowers has no control over these charges and cannot estimate the amount that may be assessed by customs authorities.
Import duties, customs fees, VAT, GST, brokerage fees, and similar government charges are non-refundable, even if the product is returned.
Customers are responsible for ensuring that products ordered comply with the import regulations and building requirements of their destination country.
If an international shipment is refused by the customer for reasons other than shipping damage, manufacturing defects, or an error by JunoShowers, the customer remains responsible for all costs incurred.
These costs may include:
These amounts will be deducted from any eligible refund.
If the total charges exceed the value of the merchandise, no refund may be issued.
Please inspect your order immediately upon delivery.
If your order arrives:
please notify JunoShowers within 3 calendar days of delivery.
Your claim should include:
Failure to report shipping damage within the required timeframe may affect our ability to file claims with the shipping carrier.
After reviewing your claim, JunoShowers will determine the appropriate resolution, which may include replacement parts, a product replacement, an exchange, store credit, or a refund, depending on the circumstances.
If your order arrives with missing parts, please contact our Customer Support team within 3 calendar days of delivery.
When available, replacement parts will be shipped without requiring the entire product to be returned.
To help us process your request quickly, please include:
Large bathroom vanities, bathtubs, shower doors, and other oversized products may be delivered by freight carrier.
Customers are responsible for inspecting freight shipments before signing the delivery receipt whenever possible.
If visible damage is observed at the time of delivery:
Signing a freight delivery receipt without noting visible damage may limit our ability to pursue a claim with the freight carrier.
Concealed damage discovered after delivery should also be reported within the required reporting period.
Once your returned merchandise has been received, it will be inspected to verify compliance with this Return & Refund Policy.
If the return is approved, your refund will be processed to the original payment method used for the purchase.
Approved refunds are generally issued within 5–10 business days after inspection.
Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before the funds appear in your account.
Original shipping charges, expedited shipping fees, customs duties, taxes, brokerage fees, and any applicable restocking fee are not refundable unless the return is the result of an error made by JunoShowers.
If a returned product does not meet the eligibility requirements outlined in this policy, the return may be denied and the product may be returned to the customer at the customer's expense.
JunoShowers offers exchanges for eligible products, subject to inventory availability.
If you would prefer a replacement product instead of a refund, please indicate your preference when requesting your Return Merchandise Authorization (RMA).
If the requested replacement product is available, we will process the exchange after the original product has been received and inspected.
If the replacement product has a higher purchase price, the customer will be responsible for paying the price difference.
If the replacement product has a lower purchase price, the difference will be refunded to the original payment method after the exchange has been completed.
If the requested replacement product is no longer available, customers may choose to receive:
Exchange requests remain subject to all eligibility requirements, including return condition, inspection, and RMA approval.
JunoShowers shall not be held responsible for delays or failure to perform obligations resulting from circumstances beyond our reasonable control.
Such events may include, but are not limited to:
In such circumstances, JunoShowers will make reasonable efforts to keep customers informed and fulfill orders as soon as conditions permit.
Commercial, contractor, builder, hospitality, and other bulk purchases may be subject to different return terms than standard consumer orders.
Due to the nature of commercial projects, large quantity purchases, special pricing, and custom procurement, certain commercial or bulk orders may not be eligible for cancellation, return, exchange, or refund after an order has been processed or shipped.
If a commercial return is approved, additional return shipping costs, freight charges, restocking fees, or other handling charges may apply.
Customers planning large or commercial purchases are encouraged to contact our sales team before placing an order to discuss product selection, availability, lead times, and applicable return conditions.
JunoShowers stands behind the quality of its products.
Many products sold through our website are covered by a manufacturer's limited warranty. Warranty coverage varies depending on the product and manufacturer.
Warranty claims are separate from our Return & Refund Policy.
If your product develops a manufacturing defect after the return period has expired, you may still be eligible for warranty service in accordance with the applicable warranty terms.
For complete warranty coverage, exclusions, claim procedures, and product-specific information, please refer to our Warranty Policy.
Do not return merchandise without first obtaining an approved Return Merchandise Authorization (RMA).
The appropriate return address and shipping instructions will be provided after your return request has been reviewed and approved.
Returns sent to an unauthorized address or without an approved RMA may be refused or returned to the sender.
Customers are responsible for:
Failure to follow these responsibilities may affect return eligibility.
To the fullest extent permitted by applicable law, JunoShowers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, installation, use, inability to use, or return of any product purchased through our website.
Our total liability for any claim relating to a product shall not exceed the original purchase price of that product, except where prohibited by applicable law.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable laws.
JunoShowers reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any revisions will become effective immediately upon publication on our website unless otherwise stated.
Customers are encouraged to review this page periodically to stay informed of any updates.
The Return & Refund Policy in effect at the time an order is placed will generally govern that order unless required otherwise by applicable law.
If you have any questions regarding this Return & Refund Policy or need assistance with a return, exchange, or refund request, our Customer Support team is here to help.
Please include your order number and relevant product information when contacting us so we can assist you as quickly as possible.
Return Dept. Contact Information:
JunoShowers -- Attn: Returns Dept.
4429 Brookfield Corporate Drive, Suite 500
Chantilly, VA 20151
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Central Time)
Email: [email protected]
Phone: (Use your current customer service phone number)
www.junoshowers.com
Thank you for choosing JunoShowers.
We appreciate your business and remain committed to providing high-quality bathroom fixtures, exceptional customer service, and a shopping experience you can trust.
If there is ever an issue with your order, our team will work with you to find a fair and timely resolution in accordance with this policy.
If shipping damage has occurred then you must contact us within 3 days of UPS/FedEx delivery so we can assist you with your replacement.