Styling Your Kitchen & Bathrooms - 2008
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Trusted by homeowners, designers, contractors, builders, and hospitality professionals across the United States and selected international markets.
View PolicyAt Juno Showers, customer satisfaction extends well beyond the moment your order is delivered. We are committed to providing premium products, transparent policies, and responsive customer service throughout your entire ownership experience.
This Return & Refund Policy explains how returns, exchanges, refunds, cancellations, damaged shipments, manufacturer defects, and international returns are handled. Our goal is to resolve every request fairly, efficiently, and with complete transparency.
Juno Showers proudly serves residential, commercial, hospitality, renovation, and construction customers across the United States and selected international destinations.
Eligible unused products may be returned within 30 days of delivery in accordance with this policy.
Refunds are processed after inspection and approval. A 20% restocking fee may apply to eligible returns.
Customers may request an exchange instead of a refund, subject to inventory availability and policy eligibility.
Our customer service team is available to assist with returns, exchanges, warranty claims, and order support.
We want you to shop with confidence. If you are not completely satisfied with your purchase, eligible products may be returned within 30 calendar days from the date your order is delivered, subject to the conditions outlined below.
Returns must be requested within 30 days after the delivery date shown by the shipping carrier.
Products must be unused, uninstalled, and free from signs of wear, damage, or modification.
Items must be returned in their original packaging with all accessories, hardware, manuals, and included components.
Every return requires an approved Return Merchandise Authorization (RMA) before the item is shipped back.
Returns shipped without an approved RMA number may be refused or delayed until ownership can be verified.
Returning your order is simple. Follow the steps below to ensure your return is processed as quickly as possible.
Email [email protected] with your order number, product details, and the reason for your return request.
Once your request is reviewed, our support team will issue an RMA number along with detailed return instructions if your request qualifies.
Carefully repack the product using the original packaging to help prevent shipping damage during transit.
After your package arrives at our warehouse, our team will inspect the returned merchandise to verify its condition and eligibility.
Once the inspection is completed and approved, we will process your refund or ship your replacement product based on your preference.
| Requirement | Status |
|---|---|
| Return requested within 30 days | Required |
| Approved RMA Number | Required |
| Unused & Uninstalled Product | Required |
| Original Packaging | Required |
| All Included Parts Returned | Required |
| Inspection Approval | Required |
Certain products cannot be returned for health, safety, customization, or operational reasons.
Customers may request to cancel an order before it has been shipped.
Every return requires an approved Return Merchandise Authorization (RMA). This allows us to identify your shipment, track your return efficiently, and process your refund or exchange without unnecessary delays.
Once your returned merchandise has been received and inspected, we will notify you of the approval or rejection of your refund request. Approved refunds are issued to the original payment method used for the purchase.
Every returned item is inspected to verify that it meets our return eligibility requirements before any refund is approved.
Approved refunds are processed back to the original payment method whenever possible.
After approval, financial institutions may require additional processing time before the refund appears on your account.
You will receive an email confirmation once your refund has been approved and processed.
Approved returns may be subject to a 20% restocking fee. This fee covers inspection, handling, repackaging, inventory processing, and associated administrative costs.
Original shipping charges, expedited shipping fees, installation costs, and other service-related charges are generally non-refundable unless otherwise required by applicable law.
If you prefer a replacement instead of a refund, Juno Showers offers product exchanges for eligible items, subject to inventory availability.
| Exchange Requirement | Status |
|---|---|
| Approved RMA Number | Required |
| Unused & Uninstalled Product | Required |
| Product Inspection | Required |
| Replacement Inventory Available | Required |
If your order arrives damaged, defective, or you receive the wrong product, please notify our Customer Support team within 3 calendar days of delivery.
Reporting shipping damage after the 3-day reporting period may limit our ability to file claims with the shipping carrier.
We proudly serve customers in selected international markets. International returns follow the same eligibility requirements unless otherwise required by local consumer protection laws.
Product prices may change due to promotions, manufacturer pricing updates, seasonal campaigns, or other business factors.
Juno Showers does not provide refunds or credits for price differences on purchases completed prior to a price reduction or promotional event.
Commercial, hospitality, contractor, builder, and bulk purchases may be subject to separate terms, customized quotations, or written agreements.
Our Customer Support team is here to help with returns, exchanges, warranty claims, product questions, and general enquiries.
4270 Henninger Ct Unit I
Chantilly, VA 20151
United States
4429 Brookfield Corporate Drive,
Suite 500,
Chantilly, VA 20151
United States
We appreciate your trust in Juno Showers. Our goal is to provide premium bathroom fixtures backed by transparent policies, responsive customer support, and a seamless shopping experience from purchase through installation and beyond.
If you have any questions regarding this Return & Refund Policy, please contact our Customer Support team before initiating your return. We are committed to helping you find the best possible resolution.