Shipping Policy

Premium Bathroom Fixtures.
Professional Support.
Peace of Mind.

At Juno Showers, we are committed to delivering your order safely, efficiently, and on time. This Shipping Policy explains our order processing procedures, shipping methods, estimated delivery times, international shipping information, and what to expect after placing your order.

View Shipping Policy
Juno Showers Shipping Policy

Our Commitment to You

Every order is handled with care from the moment it is placed until it reaches your destination. We work with trusted shipping partners to provide reliable delivery services while keeping you informed throughout the shipping process.

Our goal is to ensure every shipment arrives safely and in excellent condition. If you have questions about shipping, delivery, tracking, or international orders, our Customer Support team is always ready to assist.

Serving Customers Worldwide

Juno Showers proudly ships to customers throughout the United States and selected international destinations. We continue expanding our global shipping network to better serve homeowners, contractors, designers, builders, and hospitality professionals around the world.

🇺🇸United States
🇦🇪United Arab Emirates
🇦🇺Australia
🇧🇭Bahrain
🇨🇦Canada
🇩🇪Germany
🇫🇷France
🇬🇧United Kingdom
🇬🇷Greece
🇮🇳India
🇮🇹Italy
🇯🇴Jordan
🇰🇼Kuwait
🇱🇧Lebanon
🇳🇿New Zealand
🇴🇲Oman
🇸🇦Saudi Arabia
🇹🇷Türkiye
Fast Processing

Fast Order Processing

Orders are processed as quickly as possible to ensure prompt shipment and timely delivery.

Order Tracking

Shipment Tracking

Tracking information is provided once your order has been shipped, allowing you to monitor its journey.

International Shipping

International Delivery

We proudly serve selected international destinations with secure and reliable shipping services.

Shipping Support

Dedicated Shipping Support

Our Customer Support team is available to help with shipping enquiries, tracking assistance, and delivery concerns.

Quick Navigation

Order Processing

We work hard to process and ship orders as quickly as possible. Processing begins after your order has been successfully placed and payment has been authorized.

Business Days

Orders are processed during our normal business days, excluding weekends and public holidays.

Payment Verification

Orders may require payment verification before processing begins to help protect against fraudulent transactions.

Inventory Verification

Product availability is confirmed during order processing. If an item becomes unavailable, our team will contact you with available options.

Shipping Confirmation

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.

Shipping Methods

Shipping options vary depending on the destination, product size, weight, and availability. Available shipping methods will be displayed during checkout whenever applicable.

Shipping Service Availability
Standard Shipping Available for most orders
Expedited Shipping Available on selected products and destinations
Freight Delivery Large or oversized products
International Shipping Selected countries only

Estimated Delivery Times

Delivery estimates are provided for planning purposes only and are not guaranteed. Actual delivery times may vary depending on the carrier, destination, customs clearance, weather conditions, or other circumstances beyond our control.

Destination Estimated Delivery
United States Typically 3–7 business days after shipment*
International Destinations Typically 7–21 business days after shipment*

*Please note: These delivery estimates are approximate and may vary depending on product availability, carrier performance, customs processing, and local delivery conditions.

International Shipping

Juno Showers proudly ships to selected international destinations. International shipping availability may vary depending on product type, local regulations, and carrier coverage.

Customs Processing

International shipments may be delayed due to customs inspections or clearance procedures that are outside our control.

Shipping Documentation

We prepare the required shipping documentation for international orders. Additional information may occasionally be requested by customs authorities.

Carrier Availability

Shipping services may differ by destination based on the carrier's coverage and local delivery network.

Delivery Times

International delivery estimates are subject to customs processing and local transportation conditions.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, value-added tax (VAT), or other government-imposed charges depending on the destination country.

  • These charges are determined by your local customs authority.
  • Customers are responsible for paying any applicable import duties, taxes, or customs fees unless otherwise stated at checkout.
  • Juno Showers has no control over customs charges or customs processing times.

Shipping Restrictions

While we continue expanding our global shipping network, certain products or destinations may not currently be eligible for shipment.

  • Some oversized products may require freight delivery.
  • Certain products may not be available for shipment to every country.
  • Shipping restrictions may apply due to carrier limitations or local import regulations.
  • Orders affected by shipping restrictions will be reviewed by our Customer Support team before shipment.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use the tracking number provided to monitor your shipment through the carrier's website.

Tracking Updates

Tracking information may take up to 24 hours to become active after your shipment has been dispatched.

Multiple Shipments

Large or multi-item orders may be shipped in separate packages. Each shipment will have its own tracking number when applicable.

Delivery Notifications

Depending on the shipping carrier, you may receive email or SMS delivery notifications during transit.

Need Assistance?

If you cannot locate your tracking information or have questions about your shipment, our Customer Support team is happy to assist.

Lost, Delayed & Damaged Shipments

While we work with trusted shipping partners, unexpected delays or shipping issues can occasionally occur. If your shipment experiences a problem, please contact us as soon as possible.

  • Inspect your shipment immediately upon delivery.
  • Report damaged, missing, or incorrect items within 3 calendar days of delivery.
  • Retain all original packaging until the issue has been resolved.
  • Provide photographs of the product, packaging, shipping label, and any visible damage to help us process your request efficiently.

Delivery Responsibilities

Responsibility Details
Accurate Shipping Address Customers are responsible for providing a complete and accurate shipping address during checkout.
Delivery Availability Please ensure someone is available to receive shipments when a signature is required.
Safe Delivery Location If no signature is required, customers are responsible for selecting a secure delivery location whenever possible.
Failed Deliveries Additional shipping charges may apply if an order is returned due to an incorrect address, refusal, or unsuccessful delivery attempts.

Shipping Disclaimer

Estimated shipping and delivery times are provided for convenience only and are not guaranteed. Delivery schedules may be affected by weather conditions, natural disasters, customs inspections, carrier delays, labor disruptions, public holidays, or other events beyond our reasonable control.

Juno Showers is not responsible for delays caused by shipping carriers, customs authorities, or circumstances outside our control. However, we will always work with the carrier to help resolve shipping issues whenever possible.

Contact Customer Support

If you have any questions about shipping, delivery, tracking, or international orders, our Customer Support team is here to help.

Customer Support

Shipping Assistance, Order Tracking & Delivery Support

Email
[email protected]

General Enquiries

Product Information & Sales Assistance

Email
[email protected]

Warehouse

4270 Henninger Ct Unit I
Chantilly, VA 20151
United States

Corporate Office

4429 Brookfield Corporate Drive
Suite 500
Chantilly, VA 20151
United States

Delivering Confidence with Every Order

From the moment your order is placed until it arrives at your door, Juno Showers is committed to providing a reliable shipping experience backed by responsive customer support. We continuously work to improve our fulfillment and delivery services so you can shop with confidence.

Thank you for choosing Juno Showers. We appreciate your business and look forward to serving you on your next project.