Styling Your Kitchen & Bathrooms - 2008
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Every Juno Showers product is backed by our commitment to quality and customer satisfaction. This Warranty Policy explains what is covered, how to submit a warranty claim, and the steps we take to resolve manufacturing defects quickly and fairly.
View Warranty PolicyWe stand behind the quality of our products. If a product is found to have a manufacturing defect during the applicable warranty period, Juno Showers will review the claim and provide an appropriate resolution in accordance with this Warranty Policy.
Our goal is to make the warranty process simple, transparent, and efficient. We encourage customers to contact our support team as soon as a warranty issue is discovered so we can provide the fastest possible assistance.
Juno Showers proudly supports residential, commercial, hospitality, and professional customers throughout the United States and selected international markets.
Eligible products are covered against defects in materials and workmanship under normal residential use.
Submit your warranty claim with your order information and supporting photographs for prompt review.
Approved warranty claims may be resolved through replacement parts, product replacement, repair, or another appropriate solution.
Commercial projects may be covered under separate warranty terms depending on the product and application.
Juno Showers warrants that eligible products will be free from defects in materials and workmanship under normal residential use for the applicable warranty period. This warranty applies only to the original purchaser and is non-transferable unless otherwise required by applicable law.
If a manufacturing defect is confirmed during the applicable warranty period, Juno Showers will, at its sole discretion, repair the product, provide replacement parts, replace the product with the same or a comparable model, or provide another appropriate remedy.
Subject to inspection and approval, the limited warranty generally covers defects resulting from manufacturing or workmanship under normal intended use.
Defects in materials or workmanship that occur during normal use and are not caused by external factors.
Manufacturing defects affecting the original factory finish under normal residential conditions.
Eligible internal components that fail due to manufacturing defects during the applicable warranty period.
Approved warranty claims may be resolved by supplying replacement parts instead of replacing the complete product when appropriate.
The warranty does not cover damage or failures resulting from circumstances outside normal manufacturing defects.
To help us process your claim efficiently, please follow the steps below.
Email [email protected] and include your order number, product name, and a detailed description of the issue.
Include clear photographs or videos showing the product, the affected area, and any identifying labels or model numbers.
Our technical support team will review the information provided and may request additional details if necessary.
If your claim is approved, we will determine the most appropriate solution, including replacement parts, product replacement, repair, or another suitable remedy.
| Required Information | Status |
|---|---|
| Order Number or Proof of Purchase | Required |
| Product Name or Model Number | Required |
| Description of the Issue | Required |
| Photos or Videos of the Defect | Required |
| Contact Information | Required |
In many cases, replacing a specific component is the fastest and most effective solution. If your warranty claim is approved, Juno Showers may provide replacement parts instead of replacing the entire product when appropriate.
Depending on the product and warranty approval, replacement cartridges, shower heads, hoses, handles, valves, trim components, and other serviceable parts may be available.
Replacement parts are subject to product availability. If an identical part is no longer available, a comparable replacement may be provided.
Replacement parts should be installed in accordance with the product instructions or by a qualified installer where appropriate.
Replacement parts supplied under an approved warranty claim are covered for the remainder of the original warranty period or as required by applicable law.
Products installed in commercial, hospitality, institutional, rental, or other high-use environments may be subject to different warranty terms than products installed in private residential homes.
To help ensure warranty coverage remains valid, customers are responsible for the proper installation, use, and maintenance of their products.
| Customer Responsibility | Required |
|---|---|
| Follow installation instructions | Yes |
| Use the product for its intended purpose | Yes |
| Perform routine cleaning and maintenance | Yes |
| Retain proof of purchase | Yes |
| Report defects promptly after discovery | Yes |
This Warranty Policy provides specific legal rights. You may also have additional rights that vary by state, province, or country. Nothing in this policy limits or excludes any rights that cannot legally be limited under applicable consumer protection laws.
To the maximum extent permitted by applicable law, Juno Showers' liability under this warranty is limited to the repair, replacement, or other remedy expressly provided in this policy.
If you have questions about this Warranty Policy or need to submit a warranty claim, our support team is ready to assist you.
4270 Henninger Ct Unit I
Chantilly, VA 20151
United States
4429 Brookfield Corporate Drive
Suite 500
Chantilly, VA 20151
United States
At Juno Showers, we are committed to delivering premium bathroom fixtures backed by dependable customer support. Our Warranty Policy is designed to provide peace of mind and ensure that genuine manufacturing issues are resolved fairly and efficiently.
If you ever need assistance, our Customer Support team is only an email away. We appreciate your trust in Juno Showers and look forward to serving you for years to come.