Easy Return Policy
Your Satisfaction Is Important to us...
Our goal at JunoShowers is 100% customer satisfaction. We take pride in the quality of the products we sell. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will help assist you with your return.
Product Return Policy:
Returns for bathroom faucets, LED showers, sensor faucets, shower systems, and other fixtures can be processed if the following steps are followed:
Returned item(s) must be unused and unblemished by any trials, or other signs of wear & tear. Original packaging must be retained.
All returns must be accompanied by a Return Merchandise Authorization (RMA) number.
Please contact us at firstname.lastname@example.org for your RMA number.
Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable.
Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less actual outbound shipping charges.
Refund or exchanges are accepted within 45 days from receiving your order and according to listed guidelines.
Please open the boxes immediately after delivery and check for damage of any kind.
Previously Installed Products:
Product that has been installed, modified or has missing parts cannot be returned to us. The merchandise may qualify for replacement under the Manufacturer’s Warranty and we will be happy to assist you with this process.
Special Orders: Special orders must be paid for, in full, in advance and are non-returnable. No refund can be issued for special ordered items.
If shipping damage has occurred then you must contact us within 4 days of UPS/FedEx delivery so we can assist you with your replacement.
Return Dept. Contact Information:
JunoShowers -- Attn: Returns Dept.
4429 Brookfield Corporate Drive, Suite 500
Chantilly, VA 20151
Call us: 703-378-1090
Customer Service: 800-422-1360
Large Package Deliveries
Customers who sign for delivery but do not notate 'damage' assume responsibility if the merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify JunoShowers of the refusal so that we can anticipate the return and send out a new item. JunoShowers will repair or replace the damaged or defective good(s) at no additional charge. If a return is desired instead of a replacement, the 'Standard Return Policy' above applies and there may be a restocking fee applied, and our initial shipping and handling costs will be deducted from your credit.
Failure to follow the return procedures for the damaged item(s) may result in a charge for the free replacement item.
Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case JunoShowers will email you our decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.